When I got mine for Sean, I actually called up the Days of Christmas store at Downtown Disney, they were more than happy to help. ; It didn't take long at all to get them either, maybe like 4 days. ; I was shocked, I thought it would have taken longer. ; And with shipping, embroidery, and the actual cost of the ears it was around around $25 (I think). ; Which I didn't think it was bad considering I really wanted these ears. ; I unfortunately don't have the number anymore, but if I can remember right I called up the online Disney store and asked where to order ears. ; But since I know you can order them from Downtown Disney you can probably just call up a cast member and ask for the Days of Christmas phone number.